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OnStar Services

 

 What is OnStar Auto Security System

OnStar is the in-vehicle safety and security system created to help protect you and your family on the road. OnStar's innovative three-button system* offers:
  • 24-hour access to expertly trained, caring Advisors
  • A connection to emergency assistance
  • Access to OnStar Hands-Free Calling
Safe & Sound
Enjoy the peace of mind that comes with knowing that you've done all you can to help protect yourself and those who travel with you. Whether you have a flat tire or your air bags have deployed, an OnStar Advisor is always ready to help.
Browse the list of valuable services available with Safe & Sound.

Automatic Air Bag Deployment Response
After a crash when your air bags deploy, an Advisor can be immediately connected into your vehicle to see if you're okay. If you're unable to respond, the Advisor can request emergency help to be sent right away to your exact location.

Emergency Services
With just one push of a button, connect immediately to an Advisor who can request emergency help to be sent to your exact location.

OnStar Vehicle Diagnostics1
Get automatic vehicle checks on key operating systems in your vehicle sent via monthly email reports at no additional cost. You can also get GM Goodwrench On Demand Diagnostics2 checks - just push your blue OnStar button.

Hands-Free Voice-Activated Calling3
Take advantage of your built-in voice-activated calling feature by adding OnStar Hands-Free Calling minutes to any of the above OnStar subscription plans. Or, link OnStar in-vehicle calling with your Verizon Wireless service plan and share minutes with Nationwide Plan with OnStar® 4 and get one bill from Verizon Wireless.

Turn-by-Turn Navigation5
Our navigation system offers voice-guided driving directions to practically any destination at the push of a button. Try a route at no additional cost by pushing your blue button or upgrade your service level for unlimited Turn-by-Turn Navigation.

Stolen Vehicle Location Assistance6
If you report your vehicle stolen to law enforcement, OnStar can use real-time GPS technology to pinpoint the exact location of your vehicle and will work with authorities to help recover your vehicle quickly.

Remote Door Unlock7
If you are locked out of your vehicle, one simple toll-free call to OnStar will get you immediate help. OnStar can send a remote signal to your vehicle to quickly unlock your doors and get you back on your way with very little hassle.

Roadside Assistance
If you need a tow, tire change or fuel, one push of your OnStar button immediately connects you to an Advisor who can help direct a service provider to your exact location.

Crisis Assist
During severe weather, natural disasters or other crisis, OnStar provides you with a central point of contact to help navigate your way out of danger. A specially trained Crisis Advisor can help you reach your loved ones, obtain food, water, medical supplies, find the closest evacuation route, and address a wide range of other needs.
Remote Horn And Lights
Having trouble remembering where you parked your vehicle? Call an OnStar Advisor who can remotely sound your horn and flash your lights to help you locate your vehicle quickly.

Virtual Advisor8
Use OnStar Hands-Free Calling minutes to connect with Virtual Advisor for local traffic reports, local weather reports, and stock quotes.

 

Directions & Connections

In addition to all of the safety and security services included in the Safe & Sound Plan, with Directions & Connections, you'll have access to OnStar's navigation and information services. Browse the list of included services.
Browse the list of valuable services available with Directions & Connections.
OnStar Turn-by-Turn Navigation1
OnStar Turn-by-Turn Navigation is part of OnStar's award-winning Directions & Connections Plan. Through voice-guided directions, it can help you find your way to an address, business or practically any destination using our database of over 10 million points-of-interest. Stopping to ask for directions, fumbling with maps or printing out web directions are a thing of the past.

Information/Convenience Services
Get information about and directions to the nearest gas station, ATM or other business you might need to visit right away.

Automatic Crash Response
After a crash, built-in vehicle sensors can automatically alert OnStar. An Advisor is immediately connected into your vehicle to see if you're okay. If you're unable to respond, the Advisor uses GPS technology to pinpoint your exact location and request emergency help to be sent right away.

Automatic Air Bag Deployment Response
After a crash when your air bags deploy, an Advisor can be immediately connected into your vehicle to see if you're okay. If you're unable to respond, the Advisor can request emergency help to be sent right away to your exact location.

Emergency Services
With just one push of a button, connect immediately to an Advisor who can request emergency help to be sent to your exact location.

OnStar Vehicle Diagnostics2
Get automatic vehicle checks on key operating systems in your vehicle sent via monthly email reports at no additional cost. You can also get GM Goodwrench On Demand Diagnostics3 checks - just push your blue OnStar button.

Hands-Free Voice-Activated Calling4
Take advantage of your built-in voice-activated calling feature by adding OnStar Hands-Free Calling minutes to any of the above OnStar subscription plans. Or, link OnStar in-vehicle calling with your Verizon Wireless service plan and share minutes with The Nationwide Plan with OnStar® 5 and get one bill from Verizon Wireless.

Stolen Vehicle Location Assistance6
If you report your vehicle stolen to law enforcement, OnStar can use real-time GPS technology to pinpoint the exact location of your vehicle and will work with authorities to help recover your vehicle quickly.

Remote Door Unlock7
If you are locked out of your vehicle, one simple toll-free call to OnStar can get you immediate help. OnStar can send a remote signal to your vehicle to quickly unlock your doors and get you back on your way with very little hassle.

Roadside Assistance
If you need a tow, tire change or fuel, one push of your OnStar button immediately connects you to an Advisor who can help direct a service provider to your exact location.

Crisis Assist
During severe weather, natural disasters or other crisis, OnStar provides you with a central point of contact to help navigate your way out of danger. A specially trained Crisis Advisor can help you reach your loved ones, obtain food, water, medical supplies, find the closest evacuation route, and address a wide range of other needs.
Remote Horn And Lights
Having trouble remembering where you parked your vehicle? Call an OnStar Advisor who can remotely sound your horn and flash your lights to help you locate your vehicle quickly.

Virtual Advisor8
Use OnStar Hands-Free Calling minutes to connect with Virtual Advisor for local traffic reports, local weather reports, and stock quotes.

Ride Assist
An Advisor can help you find a ride when you're unable to drive yourself.

 


The following all new OnStar-equipped Chevrolet models include a one-year OnStar Directions & Connections Plan:

Avalanche LT/LTZ

Impala 1LT w/PCK

Malibu

Suburban LT/LTZ

Tahoe LT/LTZ







Please visit OnStar.com  for complete details of capabilities and restrictions.