Q: What is Bluetooth®?
A: Bluetooth is a short wave radio signal that provides a way to wirelessly connect electronic devices. With Bluetooth technology you can experience hands-free calling as your Bluetooth-capable cellular phone is wirelessly connected to the vehicle. It will allow you to place and receive calls using the steering wheel controls and Voice recognition. The vehicle audio system will allow you to hear the call audio through the vehicle speakers and talk using the built-in vehicle microphone.
Q: How do I know if my vehicle has Bluetooth?
A: Once in the voice recognition menu, say "Bluetooth." If the vehicle is equipped with Bluetooth, a "Bluetooth Ready" audio prompt will play. If the vehicle consistently responds with "Pardon" or some other response, then the vehicle does not have Bluetooth functionality. For vehicle specific instructions on how to enter the voice recognition menu, use the vehicle owner's guide.
Q: Do I need to be an OnStar® subscriber to use Bluetooth?
A: No, a subscription to OnStar is not needed to use Bluetooth for Phone. A compatible Bluetooth phone is required to use Bluetooth for Phone. To find out if your phone is compatible with Bluetooth for Phone, check the "Find your phone" section.
Q: How do I turn the Bluetooth feature "On" in my vehicle?
A: If the vehicle is equipped with Bluetooth for Phone, the Bluetooth feature is always on when the ignition is on. No additional user interaction is required. Bluetooth for Phone automatically searches for previously paired phones and automatically connects to the highest priority phone detected. In order to connect to your Bluetooth phone, ensure that your phone's Bluetooth is powered on and that the phone has been paired to the vehicle.
Q: Do I need to do anything to use Bluetooth every time I get into the vehicle?
A: Bluetooth for Phone is designed so that once the Bluetooth-enabled phone has been paired with the vehicle it automatically connects to the vehicle when the ignition is turned on. Automatic reconnection may not occur if the phone is already connected to another device (e.g., a headset), the phone's Bluetooth is powered off, or if the phone's automatic reconnection feature is not compatible with Bluetooth for Phone.
Q: If I have a subscription to OnStar, will using my Bluetooth phone in my vehicle count towards my OnStar Hands-Free Calling3 minutes?
A: No, using your Bluetooth phone does not count towards your OnStar Hands-Free Calling3 minutes. The Bluetooth for Phone uses your cell phone to make calls. However, Bluetooth calls will use minutes on your cell phone calling plan. Using the OnStar phone button on the OnStar 3-button assembly will result in using OnStar Hands-Free Calling3 minutes.
Q: Do I need a subscription to a specific service provider?
A: No, Bluetooth for Phone is compatible with most phones and the majority of service providers. To find out if your phone is compatible with Bluetooth for Phone, visit the "Find your phone" section of this website. Even if your phone is not listed, it may still work with Bluetooth for Phone. The compatibility phone list represents phones that have been thoroughly tested by GM for compatibility with Bluetooth for Phone.
Q: Are all Bluetooth phones supported?
A: Not all Bluetooth phones are supported. To determine if a phone is compatible with your vehicle, check the "Find your phone" section of this website. This guide shows a comprehensive list of the features that are compatible with GM Bluetooth for Phone.
If a phone is not listed on the website, it has not been tested for compatibility with Bluetooth for Phone. Even if a Bluetooth phone is not listed, many of its features may still work with Bluetooth for Phone. The website is periodically updated to reflect newly tested phones. Check back for updates.
Q: I just bought a Bluetooth phone and my vehicle is equipped with Bluetooth for Phone. What do I do first?
A: To use your Bluetooth phone with GM Bluetooth for Phone, ensure that your phone is in the vehicle and the phone's Bluetooth feature is turned on. You will then need to pair your phone to Bluetooth for Phone. For phone specific instructions, compatibility guides, and troubleshooting information, visit the "Find a Phone" section and choose your Bluetooth phone and follow the pairing instructions for pairing your phone. With your phone paired, review the vehicle owner's guide for instructions on using the Bluetooth features available in your vehicle.
Q: How do I pair my phone?
A: Once you are in the Voice recognition menu, say "Pair" to begin the pairing process. You will then hear voice prompts to guide you through the remaining steps necessary to pair your phone. At the completion of the pairing process, your phone is automatically connected and you are ready to start making hands-free calls through your Bluetooth phone.
Vehicle and phone-specific pairing instructions are available in the "Pair a Phone" section of the site. Follow these pairing instructions for additional help in pairing your specific phone.
Q: What is pairing? What is connecting? What is the difference between them?
A: Pairing occurs when two Bluetooth-enabled devices establish a trusted relationship by exchanging a secret code known as a Personal Identification Number (PIN). As a result the two devices are called "a trusted pair" and have agreed to communicate with each other. The pairing process need only be done one time for each device, unless the pairing information is modified or deleted by user intervention on one of the two devices. Once a pairing relationship has been established, a connection automatically takes place whenever the two Bluetooth-enabled devices have their Bluetooth enabled and enter Bluetooth range. Pairing is also occasionally referred to as "bonding."
Once the Bluetooth phone has been paired (see the "Pair a Phone" section) with the vehicle, Bluetooth for Phone connects automatically to the highest priority phone that is available when turning on the ignition. This may depend on your phone's personal settings. If you're using your phone while getting into the vehicle, you can switch to Hands-free mode with just the push of a button.
Q: Once my phone is paired, can I remove the pairing?
A: Yes, a pairing can be removed using the "Delete" voice command. Once deleted, the Bluetooth phone will no longer connect to the vehicle. A new pairing will need to be established to connect the deleted phone back to the vehicle.
Q: What is the maximum number of phones that I can pair to my vehicle?
A: Bluetooth for Phone can support up to five paired phones. Only one phone can be connected at a time.
Q: Can I pair my phone to more than one GM vehicle?
A:Yes, only if the Bluetooth-enabled phone supports pairing to more than one vehicle equipped with Bluetooth for Phone. By default, all device pairings will be shown on the phone as "General Motors." In order to differentiate between vehicles, you may choose to change the name shown on your phone, if this option is supported by your phone. Refer to your phone's owner's guide for instructions on how to change this name.
Q: Can I change my pairing pin code so it is easier to remember?
A: No, a random pairing PIN code is provided by Bluetooth for Phone during every pairing process. There is no need to remember the pairing PIN code after successfully pairing a phone.
Q: How do I make a hands-free Bluetooth call?
A: To make a hands-free call using Bluetooth for Phone, you can use the "Dial," "Call," "Digit Dial," or "Re-Dial" voice commands.
Q: How do I answer an incoming call?
A: If you have your Bluetooth phone paired and connected to the vehicle, you should hear a standard ring-tone through your vehicle speakers when you have an incoming call to your Bluetooth phone. To answer the call, use the steering wheel Push To Talk button. The call audio is heard through the vehicle speakers and your voice is picked up through an in-vehicle microphone.
Q: When using the steering wheel Push To Talk button to make a call, how do I verify whether I'm using OnStar Hands-Free Calling3 or my Bluetooth phone?
A: When making a hands-free call, Bluetooth for Phone plays an audio prompt alerting you to whether OnStar Hands-Free Calling3 or your Bluetooth phone is being used to make the call. For example, if you make a call using your Bluetooth phone, you hear "Call using Corey's Phone," where "Corey's Phone" is the nametag stored when the phone was paired. If you make a call using OnStar Hands-Free Calling3, you hear "Call using OnStar."
Q: How does the vehicle determine whether to make an outgoing call using my Bluetooth phone versus Hands-Free Calling3?
A: When a Bluetooth phone is connected to the vehicle, outgoing calls placed using the steering wheel Push To Talk button automatically utilize your Bluetooth phone. Bluetooth for Phone audibly identifies which phone is making the outgoing call by providing the phone nametag stored during the pairing process. If there are no paired Bluetooth phones connected, using the steering wheel Push To Talk button automatically uses OnStar Hands-Free Calling3 to make an outgoing call. Using the phone button on the OnStar 3-button assembly always uses the OnStar Hands-Free Calling3 feature.
Q: Can I still push buttons on my phone to make a call instead of using Bluetooth for Phone's voice recognition?
A: Yes, but General Motors does not recommend using the buttons on the phone while driving. Bluetooth for Phone allows you to make calls by pushing the steering wheel control and using voice commands to call nametags or dial phone numbers.
Q: How can I make it so the other people in the vehicle do not hear my phone call?
A: Bluetooth for Phone allows you to switch to privacy mode so that you can speak privately on your phone. To hear the call audio on your phone instead of through the vehicle speakers, use the "Transfer Call" voice command. See instructions for: Transferring a call.
Q: How do I call numbers stored in my phone's contact list?
A: If the phone supports access to contacts using voice recognition, then the vehicle's Voice Pass-Thru feature can be used to call numbers stored in the phone contact list. This feature can be accessed by using the "Voice" command. See instructions for: Using voice pass-thru.
Q: How do I end a Bluetooth call?
A: A Bluetooth call can be ended by using the "End Call" voice command, pressing the "Phone On Hook" button (if vehicle equipped), or letting the other party hang up. When the call is terminated, you should hear "Call Ended" through the vehicle's speakers, and the audio system should return to the state it was in before the hands-free call.
Q: When I'm using my Chevrolet Bluetooth system during a call, the audio quality is sometimes poor. Is that normal?
A: Poor audio quality may be due to a combination of factors including cellular networks, vehicle noise levels, and the Bluetooth-equipped phone's performance. In order to minimize this, try to reduce the noise in the vehicle as much as possible. This can be done by lowering the HVAC settings, closing windows or sunroofs (if open), and minimizing other noise sources in the vehicle (e.g., other passengers, rough road surfaces). If these recommendations do not resolve the issue, it may help to end the call and place it again to establish a new cellular connection.
Q: If I am in a phone call and get into the vehicle, how can I get the call transferred to vehicle hands-free?
A: Once the Bluetooth phone has been paired (see the "Pair a Phone" section) with the vehicle, it will automatically connect to the vehicle when turning on the ignition. If you're using your phone when the vehicle is started, you can switch to hands-free mode by using the Push To Talk button. Some phones may do this automatically. See instructions for: Transferring a phone call.
Q: What happens when I turn off my vehicle?
A: If you turn off your vehicle while you are in a call, the call audio will still be heard through the vehicle's speakers. To transfer the call from "Hands-free" to "Private," use the "Transfer Call" voice command. If you are not in a call when you turn off the vehicle, you phone will automatically be disconnected from the vehicle. All new incoming and outgoing calls will be placed through your Bluetooth phone and not through Bluetooth for Phone.
Q: While I am on a call, how will I know if someone else calls me?
A: If your phone supports call-waiting, a call-waiting tone is heard through the vehicle's audio system.
Q: If I receive a call-waiting notification, how can I answer the new call?
A: Pressing the "Steering Wheel Control Push To Talk" button will place the existing call on hold and answer the new call.
Q: How can I toggle between two active calls?
A: If you are on an active call and have a second call on hold, pressing the "Steering Wheel Control Push To Talk" button toggles between the two calls.
Q: When I try to switch to a call that was on hold, I hear the incoming call tone instead of switching to the phone on hold?
A: When transitioning to a call that is on hold, some service providers require the phone that was on hold to call back the user's phone. If this is required, transitioning to call-on-hold may result in the phone that was on hold calling back instead of directly establishing audio between your phone and the phone that was on hold. Upon receiving the new incoming call notice, use the Push To Talk button to answer the call.
Q: Can Bluetooth for Phone be used to interact with a voicemail system?
A: Yes, there are two related ways to interact with voicemail. After you are connected to your voicemail service, use the "Dial" command. When prompted, say all the digits of the password for your mailbox and Bluetooth for Phone will dial those digit tones into your voicemail system.
The second method is to store the password digits as a stored nametag. After you are connected to your voicemail service, use the "Send Nametag" command. When prompted, say the nametag of your stored password.
Q: My phone does not support Bluetooth. Is there any way that I can still make hands-free calls?
A: If you have a subscription to OnStar®, you can make hands-free calls using OnStar's Hands-Free Calling3 feature by pushing the OnStar phone button on the OnStar 3-button assembly. You will not, however, be able to make hands-free calls using your personal phone if it does not support Bluetooth.
Q: Can I connect more than one phone at a time to the same vehicle?
A: Up to five phones can be paired to the vehicle at one time, but only one can be connected at any given time. To connect to a different paired phone, see the instructions: Linking to a different phone.
Q: How do I know which phones I have already paired?
A: To identify all the phones that are currently paired to your vehicle, use the "List" feature. For instructions on using the "List" feature, see the instructions: Listing all paired and connected phones.
Q: Can I change the order that the phones are listed?
A: The order that the phones are listed is automatically maintained by Bluetooth for Phone and cannot be changed by the user.
As phones are paired with your vehicle, each phone is assigned a priority. If the "Change Phone" voice command is used, Bluetooth for Phone disconnects from the currently active Bluetooth phone and connects to the next highest priority detected phone. The disconnected phone is set to the lowest priority, while the priorities of all other paired phones are increased by one. The priority is only adjusted when the "Change phone" command is used. Deleting a phone does not change the priority.
Q: How do I know which phone is connected to the vehicle?
A: To identify which phone is connected to the vehicle, use the "List" feature to get a list of the paired Bluetooth phones. If a phone is connected to the vehicle, a "<phone name> is connected" audio prompt will play after the nametag associated with the connected phone. For example, if the stored nametag of the phone connected to the vehicle is "Corey's Phone," the response to the "List" feature would be "Corey's Phone is Connected." For instructions on using the "List" feature, see the instructions: Listing all paired and connected phones.
In addition, when making a hands-free call, Bluetooth for Phone plays an audio prompt alerting you to which phone is being used to make the call. For example, if you make a call using your Bluetooth phone, you hear "Call using Corey's Phone," where "Corey's Phone" is the nametag stored when the phone was paired.
Q: How do I change which phone is connected?
A: To change the phone that is connected, use the "Change Phone" command (see the: Linking to a Different Phone instructions). Before using this feature, make sure that the desired phone has already been paired (if not, see the instructions: How to Pair Phone), is not currently connected to another Bluetooth device, is within Bluetooth range, and has Bluetooth powered on. Using the "Change Phone" command will change the priority order of all paired phones.
Q: Since Bluetooth For Phone can only connect to one phone at a time, how does it decide which phone to connect if there are multiple paired phones in range?
A: Bluetooth for Phone connects to the highest priority phone detected. If multiple paired phones are detected then you may need to use the "Change Phone" feature multiple times to cycle through the available phones until reaching the desired phone. Once Bluetooth for Phone has connected to a phone, it will not try to connect to any other phones unless a change phone command occurs.
Q: Can I change the connection order?
A: The order or priority with which the phones are connected is automatically maintained by Bluetooth for Phone. The highest priority phone detected in the vehicle is automatically connected.
For example, if two phones, Phone A (set with priority number 1) and Phone B (set with priority number 2), are paired to the Bluetooth for Phone and both phones are detected in the vehicle, Phone A is connected since it has the highest priority. To connect Phone B, use the "Change Phone" command. If the "Change Phone" command is used, Phone A will be reassigned a priority number of 2 and Phone B will be reassigned a priority number of 1. Phone B remains priority 1 until changed.